Get Your Manners In — How Courtesy Impacts Business More Than You Think
For Robert Syslo, manners aren’t just a “nice-to-have” in business — they’re a core operating principle. They dictate how he communicates, how he handles clients, and how he builds relationships that last years instead of days.
On a recent trip, Robert had an encounter that proved just how much manners matter — and how much damage a lack of them can cause.
The Hotel Villa Owner Who Didn’t Listen
Robert was traveling for client work, representing brands that trust him to embody their values. He checked into a hotel owned by someone who, from the very first interaction, showed no interest in listening, no patience, and no courtesy. Questions were met with interruptions. Requests were brushed off. Every exchange felt like an inconvenience to the owner — and that behavior didn’t just sour the stay, it eroded trust in the brand he represented.
The reality? When you treat someone poorly in business, you’re not just alienating them — you’re alienating everyone they’re connected to. Robert was there on behalf of multiple clients. That owner didn’t just lose one guest; they risked losing an entire network of future business.
When an owner tells you to just “chill out” this demonstrates juvenile idiocy and a complete lack of responsibility on their part to work with you on the situation – they are caring about one thing money – and screw anyone else who is trying to show them areas of improvement.
How Robert Handles It Differently
In Syslo Ventures, every client interaction is treated like a long-term investment. Robert makes it a point to:
- Listen before responding. He ensures clients feel heard, even if it means slowing down a conversation to fully understand their perspective.
- Value their time. Meetings start on time, calls are returned promptly, and every interaction is focused and productive.
- Represent them with integrity. When working with vendors, partners, or prospects, Robert’s conduct reflects not just on himself, but on the clients he serves.
This standard isn’t negotiable — because in Robert’s world, how you treat people is part of your brand.
The Ripple Effect of Manners in Business
Manners don’t just make someone “likable” — they build the foundation for trust, credibility, and repeat business. A simple act of respect can mean the difference between:
- A single transaction and a lifetime customer.
- A lukewarm referral and a passionate endorsement.
- A closed door and an open network of opportunities.
Robert’s experience with that hotel owner was a reminder that bad manners close more doors than bad products ever will.
Final Thought
Whether you’re in hospitality, advertising, or any business where human interaction is part of the deal, get your manners in. Because once respect is gone, the deal’s gone too — and so is the network that could have come with it.
For Robert Syslo, manners aren’t optional. They’re the quiet edge that wins deals, earns loyalty, and builds reputations that last.